Informativa sui rimborsi

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If, at any time within the 30 days of receipt, you are not happy with your product purchased from www.lollipop.camera, we will gladly accept returns. Beyond 30 days, we do not offer refunds under any circumstance.

The following conditions must be met to qualify for a purchase refund:

• An electronic air waybill and return invoice must be obtained by contacting us at sell@lollipop.camera within 30 days of the date of purchase.
• Returned product(s) must be in good physical condition (not physically broken or damaged).
• Any accessories included are indispensable before returns are made.
• The product should be returned in its original packaging—outer cardboard box and Lollipop package.
• Accessories you purchase are only eligible for returns in their brand-new, original film packaging.

To start a return, you can contact us at sell@lollipop.camera. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions/Non-returnable items: Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges: The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded through your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund as well.

If you encounter any difficulties or have additional return questions, please do not hesitate to contact us at sell@lollipop.camera. We are here to help and provide you with the assistance you need.